Salesforce技术

The original Salesforce cloud that played a pivotal role in building the entire SaaS market. Sales Cloud是客户关系管理(CRM)的行业标准。, 帮助组织大规模扩展他们的销售流程.

Commerce Cloud is an AI-powered e-commerce platform built for flexibility and growth on a global scale. The platform helps retailers meet the modern challenges of rising customer expectations and seamless omnichannel customer experience. RSM has experience dating back to 2009 and can help your business achieve profitable growth with our strategy, 实施和支持服务.

Salesforce’s configure-price-quote (CPQ) tool enables organizations to scale their quoting process, 大大减少了创建报价的时间，同时提高了准确性.  RSM’s expertise across the entire lead to quote to order to billing to revenue recognition ensures that Salesforce CPQ is configured to work seamlessly with ERP, billing and revenue recognition systems and processes to scale businesses to the next level. 

用体验云打造智能、品牌的社区和门户.  RSM在实施体验云方面有丰富的经验, 使客户和合作伙伴能够登录到品牌, 增值体验为自助服务和建立社区.

Salesforce现场服务(SFS)改变了现场操作和支持, 提高效率, 启用新服务并降低成本.  RSM has deep experience working with companies with field operations maximize their investment in the Salesforce platform. 

服务云使您能够跨部门简化客户数据, enabling you to provide award winning customer support and to get a true 360 degree view of your customer.  RSM has deep experience with Service Cloud and related technologies that optimize the customer journey. 

Service Cloud Voice provides soft phone features that enable customer service agents to provide optimum support either in the call center or remotely.  RSM has deep experience transforming customer service teams with digital capabilities such as automated call transcriptions, knowledge article suggestions and “next best actions” to provide better support to clients while resolving cases more quickly.

Salesforce provides a full development platform to programmatically extend Salesforce capabilities. RSM has built a number of custom applications and integrated applications for clients that enable them to highly differentiate themselves from their competitors and leverage the Salesforce platform and data to provide even more competitive advantage. 

The AppExchange is a highly scalable way to extend the power of the Salesforce platform.  通过允许第三方提供商构建额外的功能, Salesforce enables clients to add additional software applications to meet needs not provided by the native platform and development platform.  RSM has deep experience with implementing best practices AppExchange products to meet business needs. 

表 is a visual analytics platform that makes it easier for people to explore and manage data to gain insights into business’ key strategy and processes. RSM’s Data Analytics team is well-experienced in transformative analytics to grow and scale with our clients. 我们利用经过验证的方法来提供可信和受治理的表解决方案, 创建数据熟练度, 社区, 为我们的客户提供灵活性.

MuleSoft是一个为IT提供自动化工具的平台. 这包括整合数据和系统, 自动化工作流和流程, 创造更好的数字体验——所有这些都在一个人身上, 简单易用的平台. RSM offers clients a holistic approach starting with identifying the root cause of inefficiencies and then builds an automation solution that takes the broader business factors into consideration to maximize the overall business value of your MuleSoft instance.

灵活的AMS by Community Brands is one of the fastest-growing association membership software (AMS) solutions. Because the solution is built on Salesforce—the world’s most-used customer relationship management (CRM) platform—it inherits much of the power and functionality of the Salesforce ecosystem. RSM has implemented and supported 灵活的AMS for clients of all sizes—including the largest 灵活的AMS implementation to date—at a leading trade association.